7 Common Mistakes Travelers Are Making


Some of the most popular destinations in the world are deserted thanks to the coronavirus. The Trevi Fountain in Italy no longer has swarms of tourists throwing coins into the water and the Blue Lagoon in Iceland is eerily quiet. As countries reopen for both domestic and international travel, some tourists are taking advantage of these emptier attractions — and many are joining tour guides to gain insight into a location’s history, culture, and tradition.

From forgetting to wear a mask to ignoring social-distancing guidelines, here’s what some travelers are getting wrong, according to tour guides.

Tourists Should Know Beforehand How The Destination Is Handling The Coronavirus

Countries and cities around the world are managing the situation differently. And as such, tour companies have different rules — so it’s important that travelers have an understanding of what’s expected of them when arriving in a new place. “You should understand where you are going and what their coronavirus experience was like,” Yan Katz, a Berlin tour guide for a tour operator and travel agency GetYourGuide, told Insider.

Many tour guides recommend that prospective visitors research their destination, and find answers to questions like: Are masks required in outdoor or indoor spaces? Are the attractions open? Have restaurants and businesses reopened? Does the city have a curfew? Will you be able to take public transportation? Guides say travelers should also commit to following a company’s rules and make sure they’re comfortable with the size of their tour group ahead of time. Zuzana Kaniokova, a manager for GetYourGuide, said that on any tour, people should get to know the guide and fellow travelers.

The Guides Stressed Being Flexible

Not all tourists realize that some attractions are still closed, while others have time caps. Angelo Carotenuto, the founder, and co-owner of LivTours, a tour company operating out of Italy, Paris, and Barcelona, shared how rules are constantly changing. Within 24 hours, the Academia Museum in Florence, Italy, changed its policy from allowing two tourists per group to groups of six people, he said.

“Things change on a constant basis,” he stated. “A little bit of flexibility in what we’re expecting clients.” Beyond adaptability, travelers should also recognize their experience might be slightly different during this time. Franco Assorgi, who has given tours across Italy for more than 30 years, is currently taking tourists throughout Rome, Italy, with The Tour Guy tours. He’ll take clients to iconic destinations, like the Vatican City or the Colosseum. Before, crowds of people would file into the cramped spaces, and tourists were often allowed to explore without time constraints. But now, Assorgi says he rushes through a tour of the Colosseum as tourists only get 40 minutes inside.

Tourists Forget To Wear Their Masks And Maintain 6 Feet Apart

Masks have become a common sight and requirement for many people around the world because they’re an effective way to slow the spread of the coronavirus. Assorgi said a majority of his clients have all been willing to wear masks. “But sometimes, especially with young people, they forget,” he stated. “It happens to me, too.” While wearing a mask is not required in every country, Assorgi said that it’s important to keep a mask on during a tour and wear it properly, so it covers both your mouth and nose. A few tour guides also suggested carrying an extra mask in case one gets lost or wet. Others said they’ve seen some tourists forget to maintain a 6-feet distance from others. “Social distancing is the biggest challenge for us,” Bruno Gomes, the owner of We Hate Tourism Tours, a tourism company that pairs tourists with locals in Portugal, he said.

Tour Guides Said Tipping Is Still Encouraged — Just Not With Cash

“As with anything changing hands these days, I’m very mindful of touching cash,” Katz said. “I need to be more diligent about disinfecting at the end of a tour, as guests who want to tip me don’t always consider that germs can travel on cash and coins — even if they’ve been great about following the other rules.” “Platforms like PayPal can be a great substitute. Be sure to set it up beforehand, and ask your guide if he or she can accept a tip digitally, rather than the old fashioned way,” he added. “It’s safer, and these days, safety is the best way to show appreciation,” Gomes said his company has also reconsidered tipping. Instead of tipping in cash, his tour guides are encouraging guests to purchase a shirt or souvenir from the tour company’s online shop.

Tourists Should Stop Handing Their Phone To Strangers

Discovering a new destination often involves a lot of photographs. Tourists should still feel free to snap away, but they should be wary of handing their phones to strangers, tour guides say. “We see phones and cameras being passed between guests when they are taking pictures for other groups. Sharing phones with strangers is risky behavior,” Stína Bang, a guide for GetYourGuide Originals Golden Circle tour in Iceland, said. For now, tourists should either stick to selfies or ask a family member to take their picture.

Using A Restroom Before, During, Or After A Tour

Restaurants, bars, and stores have closed many of their restrooms for sanitary reasons, and public restrooms create more touchpoints where people could risk contracting the coronavirus. “With many businesses in touristic areas much more conscious about who comes through the door, it’s harder than ever to find public bathrooms,” Katz said. “And even the cleanest public restrooms should be avoided if possible these days — that’s just common sense.” The safest place to go? At your home, hotel, or hostel. Those spaces are being used by fewer people and are likely cleaned more often.

A Lack Of Engagement

Some guides said they’ve seen a lack of engagement — but this doesn’t have to be the case. Masks and 6 feet of distance have created two physical barriers from connecting with tour guides and fellow tourists. “I really miss smiling at our guests. But we do our best to express that smile with our eyes and through our voices,” Chiara Rowley, a GetYourGuide guide for Iceland’s Golden Circle said. “Use your eyes to show the guide you’re present for the journey, and use your hands to indicate you want to ask a question,” she added. “And when you do, speak up just a little louder than you normally would.”


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